What it's really like to work for Apple: Surprising tales from inside Cupertino
The work culture at Cupertino isn't like that of other companies. Apple is famously secretive (more so, even, than most tech companies), and employees are expected to do the best work of their lives. Apple is very effective at keeping secrets, and that includes what it's like to work there.
Even so, there are many sources of great information about what it's like to work for Apple. In this article we're going to look at what ex-employees, their friends and family, and people who've researched the company have to say about what it's like to be an Apple employee.
110 percent of your energy
Fortune magazine senior editor Adam Lashinsky is the author of Inside Apple, and he's spent a lot of time chatting to Apple employees and former employees. His presentation to Stanford, titled Keeping Company Secrets, tells us a lot about Apple's work culture.
"I liken Apple employees to horses fitted with blinders," says Lashinsky. "You don't look left, you don't look right, you look forward, and you charge forward with 110 percent of your energy."
Read: How to get a job as an Apple Store Genius
How to keep a secret
One thing that separates Apple from other firms is its culture of secrecy. Most technology companies have trained employees to keep secrets, but Cupertino takes this further than most. "Part of the corporate culture and the way of doing business - and again, [this is] anathema to the way business is run - is that Apple keeps secrets from itself," says Lashinsky.
"They keep secrets from their own employees. If you and I work at Apple, but we're not on the same exec team, your business is none of my business and my business is none of your business."
We've heard from multiple sources that Apple engineers, even senior engineers, have no idea what a final Apple product will look like until it is launched. The people who work on the software have no idea what the hardware is like, and the hardware guys have no idea of the software. Says Lashinsky: "They weren't on the UI team, and that was none of their business."
Internal culture: from openness to secrecy
This policy of absolute secrecy, oddly enough, was preceded by a surprisingly open internal culture in the beginning.
Ken Rosen, a partner at Performance Works, explains on Quora: "In the early days, everything was open to everyone. There was even a binder in the CFO's office with everyone's salary. We were told we could go check it out any time. Few cared to. Steve told us, 'Inside NeXT, everything is open. Outside NeXT, we say nothing.' In wonderful Steve fashion, he added, 'This will continue until the first leak. As soon as we prove we can't keep a secret, we go back to being like every other company.' No one wanted to be the one to kill the open goose."
This culture changed when Jobs returned to Apple, and many employees from this period tell a different story. "We were asked to just sort of disappear," says Robert Bowdidge, developer tools engineer, when selected for a new project. "The phrase I often use to describe it was 'make people think you've picked up a drug habit and aren't coming in regularly.' I wasn't even allowed to tell my manager; all he knew is that I'd been borrowed for a secret project."
This secrecy doesn't just affect employees, but also their friends and spouses. Kim Scheinberg, an angel investor, tells a story about how her partner (JK) was involved with the project to port Mac OS X from the IBM PC platform to Intel. She recalls the day that "I am to forget everything I know, and he will not be allowed to speak to me about it again until it is publicly announced."
Read: How to get a job at Apple
Think different
The culture at Apple isn't typical of a computer company. "In my opinion this is different from any other company I've witnessed," says Lashinsky. "It's more like a security agency, and I have had people as I've gone around talking about this comparison - I've met a former employee of the NSA who said that it sounded a lot to him like the way the NSA operates."
There are real upsides to this internal communication: many Apple employees have talked about the lack of internal politics.
"There's not a lot of politics at Apple because you don't have any information with which to play politics," says Lashinsky. "So instead you go to work and you work. And that's the - in a short version - the way of life at Apple."
That's not to say that nobody knows what other people are doing, though. One famous example of Apple culture is the DRI (Directly Responsible Individual). Lashinsky explains: "You go to a meeting at Apple, there will be a list of items on the agenda. Next to the action item is a name. The name is the DRI, the one person who is responsible for getting that done - not the several people, not the two in a box executive management that other companies have. The one person."
Despite this secret culture, there is a surprisingly large number of photographs of the inside of Apple offices. Apple Gazette has a great collection of Apple HQ photography.
Startup culture
Apple keeps its teams small, and according to many people it enables small teams to have a remarkable degree of independence. Apple is capable of acting like a small start-up company when it feels that is appropriate. They will create small spaces where teams are protected from the mechanics of the business.
"Design is preeminent, it's paramount at Apple," says Lashinsky. "At Apple, it would be preposterous for a financial person to tell a designer, oh, we can't do that because it's too expensive, or we're not familiar with the kind of machines that it would take to build that. The designer would say, 'It's as if you're speaking Greek to me. I just said this is what it's going to look like. You go figure out how to make it and you figure out how to price it and how to cost it out.'"
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