Wetzel's Siebold can relate. He is still running on SAP, and it mostlyworks. But did he pay too much? How much of the software is unused?Why did he, almost by whimsy, choose a platform he knew wastoo big?

Seven years later, Siebold still calls his decision makingquestionable. Today he's developed one or two CRM applicationsin-house but knows he must eventually start evaluating vendors'software in order to do it right. With CRM, Siebold isstalling.