European CRM Services Forecast & Analysis, 2000-2005

European CRM Services Competitive Landscape

The CRM services market in Europe is primarily dominated by international players offering a broad portfolio of services. The top 10 listing includes both international and local CRM services players.

Conclusion and Recommendations

IDC believes that several important messages that are essential to the success for CRM service firms can be drawn from the data in the forecast. The following are IDC's top three messages: