European CRM Services Forecast & Analysis, 2000-2005

This report European CRM Services Forecast & Analysis, 2000-2005 (Report PR01H) provides a comprehensive overview of the Western European customer-relationship management (CRM) services market. Specifically, this report examines spending for each of the 16 individual countries as well as by industry. It also includes a forecast for the market from 2000 through to the year 2005, including a split for total CRM services, eCRM services and related key trends evolving in the European CRM services market.