Lanco adopts cloud-based URL and security service

Before determining what sites to block, the IT team called in human resource and legal departments to make sure the filters didn't violate corporate Internet usage policies, he says. They also helped set up a process for individuals to request exceptions to the policies that apply to them. "We didn't want to make those decisions on our own just based on an MIS perspective," he says. "It was good for them to see that now we have these controls in place."

The IT department at Lanco tested the service before it went live to the corporation as a whole, and just before that MIS sent a reminder of what the relevant corporate policies were. There was no end-user training because use of the service requires no change in end-user behavior. Delay caused by traffic being diverted to Zscaler's data center is 1-2 milliseconds, Morris says. He says he can't quantify how much time the actual filtering uses up, but that it isn't generally noticeable.

"I wanted to make this as much of a non-event as possible, and I think we accomplished that," he says.