In turn, the department leaders kept the change team informed abouthow their group was adjusting to the new standards.

Trusty the Mascot

To increase awareness of Trust Domain, Jones and the change teamcreated a website to keep staff updated and educated. The sitefeatured project news, updates pertinent to each department, and aforum for questions and concerns. To bring the project to a morepersonal level and give it some humor, the team adopted a mascot:Trusty the porcupine. For the change team, Trusty gave the securityproject an identity that set it apart from other initiatives in SITI.To keep employees thinking about Trust Domain, which was essential forthe project's success, the team saturated SITI with Trustyparaphernalia. All communications relating to the project, such aspresentations, e-mails and memos, bore the porcupine's semblance, andDillard set up an e-mail address for Trusty so that employees coulde-mail concerns or questions about the project. Some people hated themascot, she admits, but Trusty got people talking.

You Say Yes, I Say No

Inevitably, Dillard and Jones ran across pockets of resistance. Someemployees felt the new security measures were too little too late.Others had watched similar initiatives get pushed through in the pastand fail. Often, the champions identified naysayers in theirdepartment to the change team and gave the team insight into whyproblems were occurring.