"Lots of people just stick their change agent in an office and leavethem there," Dillard says. "But you have to embed yourself into theproject and the team. The change agents are the ones hearing aboutmorale and reactions to the project." Since Dillard observed people'sreactions and Jones tracked the project's progress, daily meetingsallowed them to share their different perspectives and create a largerpicture. Jones, Dillard and Bettis immediately came up with backbonedocuments for the project: a staffing piece and stakeholders'analysis.