When steering committee meetings were held, the team leads who ownedthe modules reported on the IT work related to that module, becausethey had total ownership of the solution.

These changes had a very positive impact on the IT staff, allowingthem to feel they were truly part of a team. The changes also enabledthe business side to understand how critical the IT role was to thesuccess of the solution. So walls were broken down and people felt itwas a win/win for everyone.

Recalls MacFarlane, "I walked into a room where there were somebusiness people, a couple of consultants, and some configurators fromthe IT side. They were discussing a business issue and you couldn'ttell who the business person was, who the configurator was, or who theconsultant was, because they were all discussing a business solutionand how to resolve a business issue. That's when I knew we had it."