One of the most powerful actions a CIO can take is toinvolve the staff in addressing a morale problem, Klaussuggests. Hold a series of meetings with the goal ofgathering suggestions for fixing morale. At each meeting,update your employees on what's being done and gatherfeedback on the process as it moves forward.

"By involving your staff, you give them some power overthe situation, instead of them feeling powerless," shesays. "It will make them feel like part of the solution,instead of part of the problem. By soliciting their advice,you demonstrate a level of respect and trust that they needto see."